Once we have received the parcel from our end, please allow up to 14 days for us to courier back the altered item to you.
Courier charge for both Made-to-order and Ready-to-wear is borne by the customer, unless it is proven that FERN made a mistake in the alterations.
Any courier option is acceptable. Kindly provide us the tracking number once you have passed the parcel to your courier provider.
All of our items are not eligible for refund.
Unless the case is out of stock, where FERN is not able to replace the purchased item in any other form.
Refunds will approximately take up to 2 weeks, as it also depends on your bank to clear the transfer.
INTERNATIONAL RETURNS & EXCHANGES
Southeast Asia Customers:
For our Southeast Asia customers, purchases up to RM500 will enjoy 1 time of free alteration from us. Kindly contact us for more info.
For our international customers, returns and exchanges are not permitted.
However, we offer a limit credit of up to $30 of alteration fee on us, based on case by case basis.
We will pay in a form of reimbursement after the customer presents their alteration receipt to us, as a proof that you have visited an alteration centre, with a proof of photo of our garment being altered.
To get the reimbursement, please notify us at firstname.lastname@example.org and we will advise further on the next step.
The receipt of the alteration should be valid within 2 months starting from the day that you have received the parcel.