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Online payments: All payments made on FERN are secure and we currently only accept payments via Stripe for VISA, Mastercard, AMEX and Apple Pay.
Bank Transfers: We also accept online bank transfers for Made-to-order purchases. For this method, your orders will be processed directly from us.
Instalment plans: You can now enjoy an interest free instalment plan that splits payment into 3 parts when you pay with Split. The minimum limit to use Split is RM ______. (TO BE INTEGRATED!)
- For any other payment methods, please reach out to us via firstname.lastname@example.org. We will try to accommodate if is possible.
- Please be informed that the price for international orders may slightly differ due to Shopify currency exchange rate.
Should you encounter any payment difficulties, please reach out to our live chat or email us at email@example.com and inform us the following. We will respond the soonest we can.
Please provide us with the following information:
- Your website account email address
- What payment method you are using.
- List of items you are trying to purchase.
- Pricing may differ online and offline.
- Online promotion codes can only be exclusively online and NOT used at our Bangsar Village II flagship store and our other stockists.
- FERN reserves the right to cancel promotional offers and promo codes at any time, while amending the terms and conditions of our promo codes without any prior notice.
- Promo codes are only applicable for normal priced items unless stated otherwise.
- Discounts cannot be exchanged for cash and are non-transferable.
- Only one discount code is allowed to be used at the same time.
- Discount codes are not applicable for gift cards.
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