Can I return my orders?
- We accept returns that reach us within 14 days from the date of delivery.
- Products that you can return are tops, dresses, kaftans & bottoms.(exclude discounted items)
- Please make sure all products are unworn, unwashed, unaltered and tags are still intact.
- Please ensure items are not to be soaked. If due to this reason color runs, it is strictly not returnable.
Return Reasons
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Unsatisfactory Items
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Minor Defective Items
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Defective Items
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Description
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- Wrong size/ color.
- Ordered more than one size.
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- Minor imperfections: loose threads, slight stains etc.
- Self inflicted damage on items.
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- Item torn
- Big stain on item
- Extremely poor workmanship
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Proof of defects must be verified by FERN DESIGN to be eligible.
- Color of products may vary due to studio lighting used and please allow 20% of color variation in real products as compared to actual products. It may appear darker or lighter.
- For hand drawn items, the motifs may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
How do I return my order?
1. Mail your returns to this address below:
FERN DESIGN STUDIO SDN. BHD. (1084051-V)
22-2 (1st floor), Jalan PJU 8/5G
Perdana Business Centre,
Bandar Damansara Perdana,
47820 Petaling Jaya, Malaysia.
2. Once we received your items, you will receive a text/email notification. Delivery fees, if any, will not be refunded.
Terms & conditions
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FERN is not responsible for returned parcels until they arrive at us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please retain the postage receipt and tracking number as proof of return.
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All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
- We'll drop you a text message/email notification once we've processed your parcel and will have to return your order back to you.
- All return/exchange requests will be processed within 5 working days upon receipt of returned items.