For orders online: we highly recommend that you create an account with us to ensure a faster check out, and you’ll be able to access your past orders in the future. This also allows you to enjoy our VIP access on our private launches and sales.
Visit https://fern.gallery/, sign in, and browse through the items on our website. Choose the desired items.
At the product page, add the item into your shopping cart by clicking “Add to cart” or “Buy it now”.
Once you have added all the items you’re interested to purchase, proceed to the check out page, by clicking the shopping bag icon located at the top right corner, and click “Check out”
You will be directed to the check out page. Here, kindly fill in your shipping details.
Enter your code accordingly if you have a promo/ discount code.
Proceed to the payment section, by clicking “Continue to payments” and make your payment from there.
Once payment is made, and order successfully processed, you will receive a confirmation email with a tracking number for you to monitor your order.
Kindly notify us if you yet to receive your order confirmation email within 24 hours. For Made-To-Order purchases: kindly contact us directly via instagram, live chat, or email firstname.lastname@example.org, and we will liaise with you directly.
READY-TO-WEAR orders are processed within 2-3 business days.
Pre-ordered/ Made-to-order has a waiting time of 3-4 weeks to produce and be shipped out.
Kindly ensure that all shipping and payment details are correct before you proceed to order. Any changes after order is submitted is not allowed.
Most of our pieces are available online and offline, feel free to contact us at email@example.com to check store availability.
**Our pieces are hand drawn and hand dyed, the colours and prints may vary slightly compared to our pictures. However, this makes every piece feel more unique and one-of-a-kind as there will not be another piece exactly the same as the one you’ve purchased.
HOW TO TRACK YOUR ORDER
To track your order, simply click on the human icon located in the top right, and you’ll be directed to your Account details. There, you can view your order history, including the order you just purchased.
If you need help with your order, do reach out to us via live chat, or via email firstname.lastname@example.org
Preferably all FERN items are to be dry cleaned only or hand wash separately, drip dry without direct sunlight exposure.
For 100% Cotton Items: Customers are to dry clean the first time. They can either hand wash and machine wash them after.
For Cotton Silk Blends & 100% Silk fabrics: Dry Clean for the first two rounds, then hand wash for the next and avoid drying under the sun.
All of our products have been treated during the dying process to avoid extensive colour bleeding. Nonetheless, to ensure non colour transfer as Batik is still a hand dyeing process, we advise all our customers to wash them separately.